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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ron Elliott

December 17, 2025

5  out of  5
rating by Ron Elliott
"Steve is a great choice for all your insurance needs. My wife and I have home, auto, and umbrella policies with Steve. He goes over and above to make sure you have the policies you need to be protected and explains the coverage in an understandable way. He won't try to sell you something you don't need or want. He is a man of honor and integrity. Each day he lives out his Christian faith by serving and helping others. I recently needed help with the Drive Safe and Save App and he called the IT person and then me. He stayed on the phone with her and I until the issue was fixed. If I have a question he is always quick to respond and has the answer I needed. I highly recommend Steve to be your agent for all your insurance needs. Sincerely, Ron Elliott"
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Norman Sunderman

December 11, 2025

5  out of  5
rating by Norman Sunderman
"Great service highly recommend!!!"
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John Kopecky

December 10, 2025

5  out of  5
rating by John Kopecky
"Pam Vavrina was very helpful as I am in the process of moving to David City. I grew up in the area and am moving back."
We responded:
"Thank you, John for taking the time to share your thoughts and giving this great review! We’re glad to know you’re satisfied with the service at our State Farm office. Pam and our whole team are focused on customer satisfaction. If you ever have any questions or need assistance, we’re here to help!"
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Sheila Sloup

December 8, 2025

5  out of  5
rating by Sheila Sloup
"We love State Farm. They cover everything as stated in our policy and make the claim process easy. Pam is so very helpful when we have a claim or a question. She is knowledgable in all the policies and she makes sure we have plenty of coverage without selling us unnecessary plans. We are so grateful for her!"
We responded:
"Thanks for the great reply, Shiela! We also appreciate Pam. We love her focus on customers and attention to detail. Thanks for your business! Let us know how we can help in the future. "
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jeanne rodarmel

December 5, 2025

5  out of  5
rating by jeanne rodarmel
"Steve Hicks is an amazing insurance agent he is very knowledgeable & is a lot of help explaining everything so you can understand it all, you should check him out & give him a chance you can’t go wrong !!"
We responded:
"Thank you again for your review! We appreciate your feedback and are glad to know you had a positive experience with our State Farm team. If there is anything we can do to make your insurance experience even better, please let us know! We appreciate you!"
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Noah Standiford

December 5, 2025

5  out of  5
rating by Noah Standiford
"Steve hicks has done a great job as our insurance agent for years now. My wife and I had searched around, but never found anyone that compares to him as far as price and responsiveness goes. Highly recommend Steve and his services!"
We responded:
"Noah, thanks for the great review. I appreciate you and our relationship. It is a privilege to work with you. Let me know how I can serve you in the future with your insurance needs."
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KyAnn Sheets

November 29, 2025

5  out of  5
rating by KyAnn Sheets
"⭐️⭐️⭐️⭐️⭐️ We couldn’t be more thankful for our insurance agent! From day one, Steve has been so attentive and truly takes the time to listen to what our family needs. Anytime we’ve had a question, his response has been quick and clear, which has made the whole process stress-free. It’s such a blessing to work with someone who genuinely cares and goes above and beyond. Highly recommend to anyone looking for peace of mind and great service!"
We responded:
"Thanks for this kind review, KyAnn! We are here to provide exceptional service. We are honored to serve you. Let us know how we can help you and your family in the future."
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Brent Van Diest

November 28, 2025

5  out of  5
rating by Brent Van Diest
"Always very helpful and quick response"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brad McGee

November 25, 2025

5  out of  5
rating by Brad McGee
"Very pleased. You have a very friendly staff there. Always enjoy talking with all of you guys and gals."
We responded:
"Brad, we appreciate you, your business, and the great review! Thanks!"
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Billie Cooper

October 30, 2025

5  out of  5
rating by Billie Cooper
"Steve is unbelievably helpful, knowledgeable, patient and just plain nice. I’m fairly disconnected from money stuff, and he’s helped me so much with what directions I should take in these types of things. He’s gotten me set up in investments, car, life and property insurance. And the big thing is, I trust that Steve has my and my family’s best interests in mind above all else. You don’t get peace of mind and aren’t able to trust with much these days, but Steve has given me both as far as what my $$$ are doing to benefit my family."
We responded:
"Thank you for your 5-star review, Billie! My State Farm team and I are happy to be your good neighbor! We carry out our mission to serve and protect with the values of being customer focused, team oriented, and compassionate. Let us know how we can help in the future."
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Lisa Nickolite

October 30, 2025

5  out of  5
rating by Lisa Nickolite
"Impressive team! Thanks Tyler for your great service! Thanks Steve for going above and beyond after hours and seeking so many alternatives in a tight timeframe! Greatly appreciated!"
We responded:
"Lisa, thanks for the great review! I am so proud of Tyler and our team for the exceptional service we deliver to our customers. I am personally grateful for the opportunity to work with you. Thanks again for your business. "
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Chris Palensky

October 22, 2025

5  out of  5
rating by Chris Palensky
"Pam is amazing to work. She is very knowledgeable and answered all of my questions."
We responded:
"We’re thankful for your feedback! We appreciate Pam's professionalism as well. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Eric Rose

October 17, 2025

5  out of  5
rating by Eric Rose
"Steve is quick to respond and eager to help."
We responded:
"We appreciate your review of our office, Eric. We appreciate your business. Let us know how we can serve you in the future."
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Annaka Krafka

October 13, 2025

5  out of  5
rating by Annaka Krafka
"Always great service! AND Steve and his staff are very knowledgable!"
We responded:
"Thanks so much for your review of our office. I am so proud of my team in how we treat our customers with respect and professionalism. It is a privilege to serve and take care of your personal, family, and business insurance needs. Let us know how we can help in the future."
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Mark FitzHenry

October 13, 2025

5  out of  5
rating by Mark FitzHenry
"Wonderful experience. Steve and his team leave no stone unturned, giving it their all to make sure you have exactly what you need. It's hard to find a salesman who cares more about the customer than making a sell, and Steve is that man! Please consider meeting with him for your insurance needs and questions, and you won't be disappointed!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support you and your insurance needs."
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Dana Trowbridge

October 1, 2025

5  out of  5
rating by Dana Trowbridge
"Steve is continuing the great customer service that Chas brought to the David City State Farm Agency. Pam and Michelle have always been a pleasure to work with and answer my questions quickly and accurately."
We responded:
"Thanks for the great review! Let us know how we can help you with your insurance needs in the future. We appreciate you and your business!"
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Christopher Hitt

September 30, 2025

5  out of  5
rating by Christopher Hitt
"Steve is an excellent agent who knows his stuff! Wonderful gentleman to work with, knowledgeable, low pressure and just a kind person to talk to."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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William Whitman

September 29, 2025

5  out of  5
rating by William Whitman
"Steve and his team are wonderful genuine people. If you want integrity and peace of mind these folks need to be your next call"
We responded:
"Thanks William! We appreciate your business and the review. We are delighted to serve your family! "
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Preston Sheets

September 26, 2025

5  out of  5
rating by Preston Sheets
"Steve is simply the best. He takes the time to LISTEN to YOUR needs and formulate a plan to best address them. I can’t say enough good things… highly recommend for all your insurance needs! Both business and personal."
We responded:
"Thanks Preston. It a great joy to listen to understand and serve to improve others' lives. "
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Jared Samuelson

September 25, 2025

5  out of  5
rating by Jared Samuelson
"Steve Hicks and his team at State Farm are outstanding. They take the time to truly listen, explain options clearly, and make sure you feel confident in your coverage. I really appreciate how approachable and responsive they are—whether it’s answering a quick question or walking through a more complex need. It’s clear they genuinely care about their customers. Highly recommend Steve if you’re looking for an agent who goes above and beyond."
We responded:
"Jared, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your family and your insurance and financial services needs."
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Trey Semrad

September 24, 2025

5  out of  5
rating by Trey Semrad
"Great service and always very happy to help!"
We responded:
"We are thrilled to have you as a customer. Thanks for your review. Our team is always eager to serve."
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chuck steiner

September 11, 2025

5  out of  5
rating by chuck steiner
"Steve has been my insurance guy for several years now. He's a good, straight forward person. He lets me know about other options and is willing to meet or send information. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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April Tucker

September 5, 2025

5  out of  5
rating by April Tucker
"Tyler was very friendly and professional!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kaela Paseka

September 4, 2025

5  out of  5
rating by Kaela Paseka
"Whenever I have a question, concern or unfortunately an accident, I always call Pam! She points me in the right direction in a timely manner."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Linda Garcia

August 27, 2025

5  out of  5
rating by Linda Garcia
"We obtained more vehicle insurance recently. I called the office and they were quick and efficient to meet our needs. Whenever I have a question, someone is always eager to assist us. This office not only meets our vehicle insurance needs, but also other insurance and financial needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"