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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jessica L

Jessica L

July 24, 2025

5  out of  5
rating by Jessica L
"They did a great job at answering my questions, changing items on my policy, and also giving me information on what else I can do or change to better my policies!"
We responded:
"Hi Jessica! We count it a privilege to serve you and all our customers. Everybody's needs are unique to them, which is why we help them develop a personalized plan. Thanks for trusting us with your business. Let us know if we can help further."
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Michaela Moravec

July 24, 2025

5  out of  5
rating by Michaela Moravec
"Very friendly staff, and quick at getting back for quotes! Would definitely recommend!"
We responded:
"Michaela, thanks for the great review. Relationships matter. We aim to provide extraordinary service and live by these values: integrity, excellence, and compassion. We deeply appreciate your business and recommendation."
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Andrew Meusch

July 23, 2025

5  out of  5
rating by Andrew Meusch
"Very friendly and helpful staff!"
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Melissa Dierker

July 15, 2025

5  out of  5
rating by Melissa Dierker
"Very helpful and pleasant to work with. Recently we needed to make a claim and get a new quote Pam and Michele are very knowledgeable and answered all of our questions."
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Sausha Friesen

July 15, 2025

5  out of  5
rating by Sausha Friesen
"Steve & his office staff are absolutely wonderful to work with! I had the same insurance company for 20+ years and decided it was time to look into better rates & coverage options. Steve fully explained what the new policies would cover, what would work best for my family, & made sure I wasn't over-covered and paying for unnecessary insurance. The savings by switching my policies to State Farm are substantial! I highly recommend Steve & his staff for all your insurance needs!"
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Lisa Nickolite

July 9, 2025

5  out of  5
rating by Lisa Nickolite
"Impressive team! Thanks Tyler S for your great service!"
We responded:
"Lisa, thanks for the great review! I am so proud of Tyler and our team for the exceptional service we deliver to our customers. Let us know if we can be of any assistance in the future."
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Laura Kobza

July 3, 2025

5  out of  5
rating by Laura Kobza
"Everyone at State Farm has been great to work with and are very knowledgeable."
We responded:
"Thanks for the great review, Laura. As in your real estate business, we are customer-focused and do our best to provide exceptional service and reply to customer needs ASAP. Thanks!"
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Daniel Kintigh

June 23, 2025

5  out of  5
rating by Daniel Kintigh
"We’re very happy with the customer service and experience we had with Steve Hicks at this State Farm. We definitely would recommend this agency."
We responded:
"Thanks for the review, Daniel! As you can tell, we love our customers. We are customer-focused, team-oriented, and values-driven. Let us know how we can help in the future, too. "
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Justin Henggeler

June 18, 2025

5  out of  5
rating by Justin Henggeler
"Very quick to get things moving and very professional. Definitely worth the phone call. Thanks Tyler!"
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Valerie Kershner

June 16, 2025

5  out of  5
rating by Valerie Kershner
"We are extremely pleased with the service that has been provided to us by this agency. Recently, we reviewed our coverage with Tyler and we appreciated the time he took to review our policies and answer our questions. His knowledge and expertise were extremely helpful and we are so grateful that he traveled over 3 hours to meet with us in person! We will remain loyal customers."
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Phil Douglas

May 31, 2025

5  out of  5
rating by Phil Douglas
"We wanted to find an insurance agent that we could trust and we found that in Steve Hicks. He was extremely thorough and helpful, and gave us all the information that we needed to make an informed choice for our insurance. We would definitely recommend Steve for anyone looking for an insurance agent that has integrity!"
We responded:
"Thanks Phil! You and Debbie have been a joy to work with. It is always rewarding to help people like you get the right amount of coverage to protect your family. My team and I are here to help in any way we can. We are good neighbors and like family!"
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LESLIE NEUJAHR

May 29, 2025

5  out of  5
rating by LESLIE NEUJAHR
"I always have been happy with the customer service I have received! Quick to respond and are always helpful!"
We responded:
"Hey Leslie! Thanks for the great review! You are a business owner too and know the importance of putting customers first. We have that in common. We appreciate your business, and we appreciate you! "
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Don Thorson

May 21, 2025

5  out of  5
rating by Don Thorson
"Steve Hicks and his team are always very responsive and helpful when needed. I've been with this office for over 30 years and have no complaints."
We responded:
"Thanks for the review Don!. As you know, our customers trust us to protect their families and what they own. Because we are passionate about helping others, we do our best to go the extra mile. Thanks for being a loyal customer for three decades!"
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Cynthia Mahanes

May 17, 2025

5  out of  5
rating by Cynthia Mahanes
"Steve has been wonderful to work with. He is extremely knowledgeable and truly wants the best for his clients!"
We responded:
"Thanks for the review! It is such a joy to serve our customers, like you."
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Tahner Thiem

May 15, 2025

5  out of  5
rating by Tahner Thiem
"State Farm is always quick to help with anything I need and also super friendly to work with."
We responded:
"Tahner, thanks for the review! In a recent team meeting, we all independently affirmed that as individuals and as a team, we are passionate about helping others. What a blessing it is to serve our customers!"
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Leigh Ann Cooper

May 14, 2025

5  out of  5
rating by Leigh Ann Cooper
"Nice to work with someone you know is honest and will adjust to what is best for your personal needs. Always there when you need him!"
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Tammy Pflum

May 13, 2025

5  out of  5
rating by Tammy Pflum
"Pam at State Farm is very helpful!"
We responded:
"Thanks for your review! Our customers love Pam and so do we. She is a great example of putting forth 100% effort for our customers."
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Nancy Gamache

May 9, 2025

5  out of  5
rating by Nancy Gamache
"I've had an excellent experience working with Steve Hicks at State Farm Insurance. From the beginning, Steve was professional, knowledgeable, and genuinely committed to helping me find the right coverage. He took the time to explain all my options in a way that made sense and never pressured me into anything. What really sets Steve apart is his responsiveness—he’s always quick to return calls or emails and makes the insurance process feel easy and stress-free. Whether it’s auto, home, or life insurance, I feel confident knowing I have someone trustworthy like Steve looking out for my best interests. Highly recommend!"
We responded:
"Thank you, Nancy! One of the greatest joys for us is to help our customers, like you, to protect what matters most---their families and what they own--and help them pursue their dreams with confidence. Relationships matter to us!"
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Millie

May 6, 2025

5  out of  5
rating by Millie
"Tyler has been amazing from the start, but yesterday exceeded my expectations! I was in a massive hurry for some documentation and emailed my request to Tyler from my phone. I was expecting that to take some time; so I decided to look up the number to give them a call instead. By the time I had the number ready to call, I saw an email notification that he emailed me everything I needed right then and there! Thank you Tyler - for always being available and quick!"
We responded:
"Thank you Millie! We agree that Tyler is fantastic and customer focused, like all of our team members. I am very fortunate to have a team that always puts customer needs first! And thank you for your business!"
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Angel Shaw

April 29, 2025

5  out of  5
rating by Angel Shaw
"Steve is great to work with. He takes the time to make sure we understand what coverage we have and helps us identify any potential gaps. He is so kind and courteous, he gives you the information to decide what you want to do without feeling pressured. Thank you Steve."
We responded:
"Thanks, Angel! You and Mike are a delight to work with. We put a lot of effort into listening to understand our customers and designing a personal plan that meets their needs. Our values are integrity, excellence, and compassion. I am so glad we are able to serve you."
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Lindsey Greenfield

April 16, 2025

5  out of  5
rating by Lindsey Greenfield
"Steve Hicks at State Farm in David City is truly top-notch. What really sets Steve apart is his commitment to the community. He recently partnered with the local public school system and donated 50 backpacks to David City Elementary for students in need. His generosity and dedication to helping families in our area go above and beyond what you’d expect from an insurance agent. If you’re looking for someone who’s not only reliable and professional but also invested in making a difference locally, Steve Hicks is the one to call!"
We responded:
"Thank you Lindsey! It is a joy and privilege to serve our community. We love our children, right? Real leadership is service. And congratulations on being our Elementary School principal. We are fortunate to have you! "
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Jordon Watkins

February 7, 2025

5  out of  5
rating by Jordon Watkins
"Our experience with Steve was above and beyond. Steve created a plan that fit our family perfectly and allowed for us to plan for the future. We feel safe with Steve as our State Farm agent!"
We responded:
"Jordan, thank you so much for your kind words! I’m so happy to hear that you feel safe with us. My team is honored to work with your family to help you plan for your future. If you have any questions, or need any further assistance, please don’t hesitate to reach out! – Steve"
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Anthony Aerts

October 24, 2024

5  out of  5
rating by Anthony Aerts
"A GREAT INSURANCE AGENCY THAT REALLY UNDERSTANDS INSURANCE NEEDS AND TREATS IT CUSTOMERS LIKE FAMILY!!"
We responded:
"Thanks Anthony! We love to treat our customers like family! Our philosophy is simple: Put our customers first. Do what is right. Do what is fair. Always. It is a privilege for my team and me to serve you and your family!"
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Kelsey Doran

September 20, 2024

5  out of  5
rating by Kelsey Doran
"Always have a positive encounter & very helpful with all our insurance questions"
We responded:
"Thanks Kelsey! I enjoyed our time together and so glad we could improve your situation. Welcome to our family of customers! As we discussed, we are customer-focused, team-oriented, and values-driven."
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Barbara Starman

June 4, 2024

5  out of  5
rating by Barbara Starman
"We visited with Steve today and went over all our policies to do some updating. He took the time for us and explained each policy. We felt he was very honest with us and a wonderful person. Would highly recommend Steve as an agent."
We responded:
"Thanks Barbara! It is our pleasure to listen carefully to our customers and guide them to solutions that are best for them. I appreciate you!"